Privacy Policy for Azhai (Customer App)
Effective Date: July 2026
This Privacy Policy describes how Azhai ("we", "us", or "our") collects, uses, and shares your personal information when you use our customer mobile application (the "App") to book rides and related services. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our App.
A. Information You Provide to Us
- Account Information: When you create an account, we collect your name, phone number, email address, and profile picture.
- Payment Information: If you add a payment method, we or our third-party payment processors collect payment details.
- Communications: Information you provide when you contact our customer support.
B. Information We Collect Automatically
- Location Data: We collect precise or approximate location data from your mobile device if you enable us to do so. This is essential to show available drivers, track your ride, and provide safety features. We collect this data when the App is running in the foreground and background.
- Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, unique device identifiers, and mobile network information.
- Usage Data: We collect data about how you interact with our App, including access times, app features used, and routes taken.
2. How We Use Your Information
We use the collected information for various purposes, including to:
- Provide, maintain, and improve our services (e.g., matching you with a driver, calculating fares).
- Process transactions and send related information.
- Provide customer support and respond to your requests.
- Enhance the safety and security of our users and services.
3. Sharing of Information
We may share your information as follows:
- With Drivers: We share your pickup location, drop-off location, name, and profile picture with the driver accepting your ride request to facilitate the service.
- For Legal Reasons: We may share information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
4. Your Choices
- Location Information: You can prevent your device from sharing location information at any time through your device's operating system settings. However, this will limit your ability to use the core features of the App.
- Account Information: You can review and edit your account information within the App. You may also request account deletion by contacting us.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at: