Privacy Policy for Azhai Partner (Driver App)
Effective Date: July 2026
This Privacy Policy describes how Azhai ("we", "us", or "our") collects, uses, and shares personal information when you use our driver mobile application (the "Azhai Partner App") to provide transportation services.
1. Information We Collect
A. Information You Provide to Us
- Account & Profile Information: Your name, phone number, email address, profile photo, and login credentials.
- Verification Documents: Driver's license, vehicle registration, insurance documents, background check information, and government-issued identification required to verify your eligibility to drive on our platform.
- Vehicle Information: Details about your vehicle, including make, model, year, color, and license plate number.
- Payment Information: Bank account details to facilitate your earnings payouts.
B. Information We Collect Automatically
- Background Location Data (CRITICAL): We collect your device's precise location data. Azhai Partner collects location data to enable ride matching, navigation, and trip tracking even when the app is closed or not in use. This is necessary to alert you of new ride requests nearby while you are using other apps (like navigation). You can stop sharing location data by going offline within the app.
- Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information.
- Usage Data: Information about how you interact with our app, including online hours, ride acceptance rates, trip routes, and app features used.
2. How We Use Your Information
We use the collected information to:
- Verify your identity and eligibility to drive.
- Connect you with riders requesting transportation.
- Provide turn-by-turn navigation and track trip progress.
- Calculate earnings and process payouts.
- Provide customer support and resolve disputes.
- Enhance the safety and security of our platform (e.g., verifying background checks, tracking rides for safety).
- Send you important updates, administrative messages, and earning opportunities.
3. Sharing of Information
We may share your information in the following ways:
- With Riders: To facilitate a ride, we share your name, profile photo, vehicle details (make, model, license plate), current location, and average rating with the rider who requested the trip.
- With Third-Party Service Providers: We share information with vendors who assist us with background checks, payment processing, identity verification, and cloud hosting.
- For Legal and Safety Reasons: We may disclose your information to law enforcement, government authorities, or third parties if we believe it is required by applicable law, regulation, or legal process, or to protect the safety of users.
4. Permissions We Request
To provide our services, the Azhai Partner app requires specific device permissions:
- Location (Always On): Required to match you with nearby riders and track trips while the app is in the background.
- Display Over Other Apps (Overlay): Required to show you incoming ride requests immediately, even if you are using a GPS navigation app.
- Camera/Storage: Required to upload profile pictures and verification documents.
5. Data Retention and Security
We retain your profile, vehicle, and payment information for as long as you maintain an active account. We implement industry-standard security measures to protect your data. You may request account deletion at any time through the app settings or by contacting support.
6. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via the app or email.
7. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at: